Right to Refuse Service
We reserve the right to refuse service to anyone demonstrating inappropriate behaviour.
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an In-Salon credit is issued.
Cancellations and NO-Shows
Pls text 250-864-1579 if wanting to move or cancel an appointment
We understand that unforeseen circumstances happen and you may need to cancel or change your appointment.
In order to respect both our time, we simply ask that you notify me of a cancellation or reschedule no less than 24 hours prior to a haircut appointment.
COLOURS AND/OR SMOOTHING & PERMANENT TREATMENTS And EXTENSIONS
In order to respect both our time, we simply ask that you notify me of a cancellation or reschedule no less than 48 hours prior to the appointment.
This allows us ample time to fill the appointment should you need to cancel your service. Appointments that are cancelled less than the 24 hours for cuts and 48 hours for longer services, will result on 50% of the cost of services you are reserved for. The fee will be payed before rebooking.
Please respect our time as we respect yours. If an appointment is no showed you will be subject to a no-show fee charge of 100% of the total amount due for services. Please be advised if you NO-Show on a redo reservation we will not be able to schedule a new reservation free of charge.